Data protection policy

Your privacy is important to us and we look forward to building a strong and lasting relationship with you.

The protection of your personal data is important to us.

This data protection policy aims to inform you in the clearest possible way of our commitments and measures in order to ensure that your personal data is respected according to the European and French regulations applicable to the protection of personal data.

This policy therefore applies to all the services offered on the website https://www.mylenefarmer-nevermore2023.com (hereinafter referred to as “the Website).

The present policy is subject to the French law n° 78-17 of January 6, 1978 relating to data processing, files and liberties, as amended (hereinafter referred to as the “Data Processing and Liberties Law”), as well as to the European Directive on the protection of personal data of April 27, 2016.  It may change according to the legal and regulatory context and the CNIL’s policy.

For any information on the protection of personal data, you can also visit the website of the French Data Protection Commission: www.cnil.fr

Terms:

“ Client Account” or “ Customer Account” : refers to a space reserved for the Customer on the Website, accessible after registration via a login (email address) and a confidential password, and allowing access to all or part of the Website.

“ Customer” or “ you”: refers to any natural person over eighteen (18) years old, accessing the Website.

“Personal Data” (DCP): refers to any information relating to an identified or identifiable individual, directly or indirectly, in particular by referring to an identifier, such as a name, an identification number, an online identifier.  Your last name, your telephone number, your email, your IP address are DCP.

“Data controller” means the person who defines the aims and means of use of your Personal Data.    

“Processing of Personal Data”: operation or set of operations applied to Personal Data (collection, recording, storage, viewing).

“ Website”: refers to an online service, accessible by a User, at the following URL address: https://www.mylenefarmer-nevermore2023.com and/or any other address that may be added to or replaced by it.  The term Website includes any mobile application derived from the Website.

“ Subcontractor(s) ”: means any company that may be required to process Personal Data (DCP) on behalf of and on the instructions of the Data Controller.

“Partner(s)” refers to any company, other than a Sub-Contractor, that has a contractual relationship with the Data Controller for the purpose of providing and protecting Personal Data. The Partners entitled to receive and use your Data, if you have consented, include the producer and organiser of the Event.    

Who collects your Personal Data?

Identity and contact details of the data controller(s):

The company TS3, publisher of the Website:  10 place du Général Catroux -75017 PARIS;

For any question relating to this Data Protection Policy, you can contact us directly by writing to

to the email address: communication@fimalac-entertainment.com or by post to the address:  Fimalac Entertainment – 10 place du Général Catroux – 75017 PARIS.    

Why do we collect your personal data?

We may collect, process or store your personal data for the following purposes:

Sending newsletters, emails after registering on our Website.

Your personal data helps us to improve and personalise the services we offer you and the communications we send you. For example: we may send you personalised emails or recommend similar products that match your interests or keep you informed of our news.

Security of our Website

We collect certain browsing data to help us ensure the security of our services and to detect, prevent or trace any attempts at malicious intent or computer intrusion or any violations of the terms of use of our Services. We may use data to better understand our customers or for statistics to analyse our site activity and improve the services we offer. We measure the number of pages viewed, the number of visits and the activity of visitors on the website and how often they return.

What personal data is collected?

We collect and process the following data within the context of the Website:

• data relating to your civil status and your contact details, in particular your surname, first name, address, email address, password and telephone number
• IP address, connection data and browsing data, order history, preferences and interests, viewed products, delivery incidents, complaints;

Whether the data is required or optional is specified at the time of collection by an asterisk.  Some data is collected automatically as a result of your actions on the Site.

When is your data collected?

We collect the information that you provide to us when

• you browse our Website and our offers
• you take part in a game or a competition
• you view our advertisements.

What about the personal data of minors?

Our Site is not intended for minors. Consequently, we do not process personal data relating to minors. For example, we do not create marketing profiles in relation to minors.

What communications may I receive?

INFORMATION AND NEWSLETTERS

Event sales alerts

If you agreed to receive an imminent sale alert for an Event, you agree to receive a message alerting you to the opening of sales for that Event at the appropriate time.  You will not receive any other commercial message in this way.

FIMALAC ENTERTAINMENT News and Special Offers

If you agreed to receive information, news and special offers from the FIMALAC ENTERTAINMENT Group (holding company of FIMALAC ENTERTAINMENT RESSOURCES), you may receive by electronic communication (email, sms…), news and offers from the FIMALAC ENTERTAINMENT Group, which brings together show production companies and manages certain show venues in Paris and in the French provinces.

What is the legal basis for processing my personal data?

The processing of your personal data is based on different legal reasons (legal basis) depending on the use we make of the personal data.  Please find below the legal bases we apply to our main processing operations.

• Contract: the processing of personal data is necessary for the performance of the contract to which you have consented by accepting the General Terms and Conditions of Sale on the Website.
• Agreement: you agree to the processing of your personal data by means of an express consent (check box, click…).   You can withdraw this agreement at any time.
• The legal interest: Our company has a business interest in processing your data that is justified, balanced and does not infringe on your privacy. With certain exceptions, you can oppose processing based on the legal interest at any time by notifying our company.
• The law: the processing of your personal data is required by law.

How long will your data be stored?

We have defined a precise rule concerning the duration of the conservation of the personal data of the users of the Website: it is defined as 3 years from your last visit. Your data is then archived with restricted access for a further period for limited reasons authorised by law (payment, guarantee, disputes, etc.) and in accordance with the limitation periods.

What are your rights and how can you exercise them?

You have the right to unsubscribe at any time from our communications and newsletters directly by clicking on the unsubscribe link present on each email received or by contacting us.

You have the right to access, rectify and oppose data concerning you.

You can also exercise your right to limit the processing, to delete your data, to transfer your data and not to be subject to any automatic individual decision.

In accordance with Article 40-1 of the French Data Protection Act of 6 January 1978, you can send us your instructions concerning the conservation, deletion and communication of your personal data after your death. These directives may be general or specific.

You can exercise these rights by e-mail or by post at the following addresses:

• by email: by writing to: communication@fimalac-entertainment.com
• by post to the address: Fimalac Entertainment – 10 place du Général Catroux -75017 PARIS.

In case of non-satisfactory answer, you may refer to the CNIL:  3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.

These rights are not exhaustive.  They can be used within the limits of the law and within the limits of these rights. In some cases we will not be able to respond favourably to your request (legal obligation, compliance with our commitments to you, etc.).  If this is the case, we will inform you of the reason(s) for this refusal.

Furthermore, to help us respond quickly, please provide us with your surname, first name, e-mail, address and, if possible, your Client Account Number.  Some of your rights requests (right of access) will require a copy of an ID card with your signature to confirm your identity and specify the address to which the reply should be sent.

You will receive a reply within 1 (one) – 2 (two) months, depending on the complexity and number of requests.

In case your telephone number is collected during the creation of your account or the placing of your order, we inform you that your phone number will only be used for your orders.  According to the legal  provisions, you can, if you wish, oppose the use of your phone number for the cold calling. You can subscribe free of charge to the opposition list, which is applicable to all professionals with the exception of those with whom you have already concluded a contract.  You can oppose cold calling by companies of which you are not a client by registering on www.bloctel.gouv.fr.

How to express my preferences on the use of my data?

We are actively working on improving our account choices tool to give you more control over the use of your data.

You can oppose at any time the use of your data.

by email to: communication@fimalac-entertainment.com

Who are the data recipients?

The data that we collect may be transferred to the service providers (subcontractors) of the FIMALAC ENTERTAINMENT Group and any Partners ( whose newsletters or communications you agreed to receive) – which our company uses to provide its services for the purposes mentioned above, for example:

• for the management, execution, processing and payment of your orders, as well as for marketing operations (sending information emails and newsletters).
• Where applicable, the collection of your data and information for participation in quizzes, satisfaction questionnaires, event registration.

Is your data sent outside the European Union?

Your personal data may be transferred for the above mentioned reasons to companies located in countries outside the European Union which do not have a level of personal data protection equivalent to the existing regulations in the European Union.

Before transferring your personal data outside the European Union and in accordance with the regulations in force, we will take all the necessary measures to ensure the security of such transfers.

Transfers outside the European Union may be made in particular as part of our following activities: IT services, fraud prevention, use of data in connection with social networks.

How do we protect your data?

We take various measures to ensure the security of your data against any loss, misuse, unauthorised access, disclosure, modification or destruction. In particular:

• Access to the databases is strictly limited to persons authorised to access them within the context of their assignments.
• In accordance with the French Data Protection Act of 6 January 1978 and the European Regulation, we ensure that subcontractors respect the security and confidentiality of data.
• All our employees are informed about the protection of personal data through training, newsletters, corporate social networks and team meetings.

Modification of the data protection policy

We reserve the right to change this data protection policy at any time.
In case of a substantial change, such as the introduction of a new policy purpose, we will provide you with prior information about the new purpose.  This will ensure that you have a reasonable time to exercise your rights under the applicable legislation.

However, we encourage you to regularly review the Data Protection Policy to ensure that you are aware of how your personal information is protected on this Website.

This Policy was last updated on the date mentioned above.